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Privacy Policy

Effective as of February 7, 2023


Thank you for visiting the official website for the California Residential Mitigation Program (“CRMP”), (collectively “we’, “us”, “our”).

We believe that privacy is important to you and this Privacy Policy describes how we use, share, and protect information that we collect from you as you visit our Website and use our Services. Visitors to this Website, and users of our Services (as defined in our Terms of Use), may share information with us via this Website, email, regular mail services, telephone or other communication methods (collectively “Information”). Your privacy, and the protection of your Information, is important to us.

We created this Privacy Policy so that you will understand our information practices regarding:

  • What Information we collect from you.
  • Why we collect your Information.
  • How we protect and use your Information.

What Information Do We Collect?

When you use our Services or communicate with us, we may collect and process certain Information about you, including:

Information from your use of our website: General use Information (which may include both personally identifiable information and non-personally identifiable information) such as:

  • domain and host that you use to access the internet;
  • web browser that you use;
  • type of operating system that you use;
  • IP addresses;
  • links that you use to arrive at, or connect to or from our website;
  • cookies that may uniquely identify your account and user information;
  • number and frequency of visits to our website and its various pages; and
  • other Information you voluntarily provide to us.

Information you provide to us: In some instances, in order to take full advantage of our Services, we may require you to provide certain Information, including Personal Information, to us, such as:

  • contact information such as your name, address, telephone number, email address, taxpayer identification or social security number, or other personally identifiable information regarding you or other co-owners of your property;
  • housing information, such as your type of housing, renovation information, photographs of your housing, the address and coordinates of your housing, and schematics or architectural drawings of your housing;
  • contractor information, such as license and insurance information, photographs, schematic or architectural drawings, or other information we may require or request;
  • design professional information, such as license and registration information, schematic or architectural drawings, or other information we may require or request;
  • educational information, such test information resulting from your use and review of materials provided by us; and
  • other Information you voluntarily provide to us.

You are under no obligation to provide Information to us. However, when registering with us, or from time to time during your relationship with us, you may opt in or out of certain types of communications that may affect the Information we gather. We reserve the right to inform you that opting out may prevent you from enjoying the full benefits of, or participating in the use of, our website and our programs and Services.

How Do We Use Your Information?

For the purposes of this Privacy Policy, we are the data controller and retain all rights to the Information we collect.

Any and all uses of your Information by us will comply with applicable laws. We will use the Information we collect from you for the following purposes in furtherance of our mission:

  • providing information to you and the public regarding our Services and specific programs;
  • responding to your requests so that we may better understand your needs, and how we can improve our website and other communications with you and the programs and Services we provide;
  • contacting you directly with information we think you may find interesting or useful about CRMP or earthquake insurance or our members or affiliates;
  • pooling your Information with that of others to derive business statistics;
  • using photographs submitted by you for educational, research or public relations purposes (any personally identifiable information such as house number will be removed if possible);
  • analyzing how houses that are seismically retrofitted perform in earthquakes; and
  • administering your account or accounts with us.

Sharing of Information

We may share Information with third parties as follows:

  • Authorized third-party vendors and service providers that help us with Services, including but not limited billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing;
  • Federal Emergency Management Agency for the purposes of determining your eligibility to participate in our programs and in their programs;
  • Local government agencies, including planning, building, engineering departments in your area;
  • Federal and state government entities that provide funding for our Services;
  • Legal requirement. We may disclose information as required by law, including but not limited to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries; and
  • Consent. With your consent or at your direction, we may share information for any other purposes not listed above pursuant to your consent or direction.

We will take reasonable measures to ensure any such providers adhere to this Privacy Policy or policies substantially similar in form. To the extent that such providers have access to your Information, it will be used for the purpose of supporting your relationship with us and your enjoyment of our Services.


Information that you provide to us may be stored, processed and transferred by us or by our members or other trusted business partners or by federal and state entities that provide funding for our programs in compliance with our Privacy Policy and based on our instructions. Currently, we store the information that you submit through our website on secure servers located in the United States. We reserve the right to store, process or transfer your information as needed, including to offices or third parties residing or working outside of the United States. By communicating your Information to us, you agree, with a waiver of any future notice, to the storing, processing and transferring of your Information by us.

We have reasonable security measures to protect our information and your Information against loss, misuse and alteration, including:

  • the use of industry standard secure socket layer encryption (SSL);
  • restricting access to your Information to our employees, contractors and agents who need to know that Information in order to process it for us; and
  • a verification process when you access your account.

We encourage you to confirm that your browser supports encryption protection and to take reasonable precautions in protecting your account Information. Even with appropriate security precautions, the secure submission of information over the internet can never be guaranteed. Any submission of Information you make is at your own risk and we encourage you to take appropriate precautions to protect the confidentiality of your Information.

Links to Third Parties

Our websites may contain links to a number of external websites that we believe may offer useful information. This Privacy Policy does not apply to other third party websites and you should contact any external websites directly for information on their privacy, security, data collection and distribution policies. We are not responsible for the content, use or misuse of any information provided or collected on any external websites.


By using our Services, communicating with us and providing your Information, you consent to our gathering, use, storage and processing of Information in accordance with this Privacy Policy.

We reserve the right to update this Privacy Policy from time to time, in which case, the updated Privacy Policy will be published on this Website or otherwise made available to you.

By continuing to use this Website or participating in our programs or Services after we publish any changes to this Privacy Policy, you are consenting to the changes and agree to be bound by them.


Please Contact Us with any questions or comments you have regarding our Privacy Policy or your Information